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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Michele Glauber

June 5, 2023

5  out of  5 rating by Michele Glauber
"State Farm Adjuster, Terrance Johnson was very prompt, professional and extremely courteous! It was a pleasure to meet with him."

Jacob Bashor

April 17, 2023

5  out of  5 rating by Jacob Bashor
"Excellent service from staff!"

Timothy Van Atter

March 24, 2023

5  out of  5 rating by Timothy Van Atter
"Theresa is the absolute best there is. Honest, trustworthy, kind, and thorough. Her team is awesome as well!"

Jack Loophole

March 24, 2023

5  out of  5 rating by Jack Loophole
"Teresa has been my insurance agent for 20+ years. The service is excellent and I'd highly recommend Teresa!"

Todd Reece

March 16, 2023

5  out of  5 rating by Todd Reece
"Honest, helpful and courteous. Easy in and out."

Marki Warrick

March 9, 2023

5  out of  5 rating by Marki Warrick
"Teresa has been my insurance agent for thirty plus years now, ever since I moved to Lebanon. Time and time again, her office has served my family with outstanding professionalism and care. State Farm has been loyal to all of our needs, therefore; I will continue to be a loyal customer!"


March 8, 2023

5  out of  5 rating by Molly
"Amazing service. Friendly team."

Ashley Ball

December 10, 2022

5  out of  5 rating by Ashley Ball
"Teresa does a great job explaining policies and helping customers with their policies! I’ve been with this office for well over 10 years and I get great rates and offers with them. Thank you State Farm staff!"

Jim Engelman

May 2, 2022

5  out of  5 rating by Jim Engelman
"Teresa has been my business agent since 2013. We've never had a claim so I can't comment on that. What I can say is that she is responsive and a pleasure to do business. She has addressed all my questions in a timely and efficient manner. My biggest problem has been with State Farm of which she has no control. They have a new consumer portal which has lots of bugs"

Patrick Wilson Sr

February 18, 2021

5  out of  5 rating by Patrick Wilson Sr
"Great customer service and treated my wife and me in great respect."

Jodi Houghton

September 16, 2020

5  out of  5 rating by Jodi Houghton
"We have had our insurance through the Susong Agency for nearly 30 years. You don't stay with a company for that length of time if the service isn't of good quality. We have had no complaints over this length of time, and are happy to be well taken care of by such a great agency."

Kevin Moore

August 5, 2020

5  out of  5 rating by Kevin Moore
"I’ve known Teresa for 9 years and have all my vehicles my home insurance, my life insurance and my investments with her. Her office is always knowledgeable and polite."

David Wines

July 29, 2020

5  out of  5 rating by David Wines
"Resved my issue with Drive Safe and Save"

Jacquelyn Thomas

July 29, 2020

5  out of  5 rating by Jacquelyn Thomas
"Korey is awesome to work with. She is knowledgeable, responsive, and very professional! It was a pleasure working with her."

Jeremy Herring

July 29, 2020

5  out of  5 rating by Jeremy Herring
"I've relied on Teresa Susong's agency for more years than I can recall. Always helpful and willing to aid in navigating the ins and outs of the insurance maze!"

Steven Smith

July 28, 2020

5  out of  5 rating by Steven Smith
"I’d like to thank Teresa Susong, Sarah Smith and the staff for everything. I would highly recommend this office, because everyone there is knowledgeable and more than willing to help. We definitely continue to do business with this office."

Lita Wolf

July 27, 2020

1  out of  5 rating by Lita Wolf
"By far the worst and slowest customer service I’ve ever experience for State Farm. Oh I have to contact them for them to tell me what the hell is going on not the other way around like it should be."

Kevin Moore

June 25, 2019

5  out of  5 rating by Kevin Moore
"They are extremely professional with a very large interest in their customers. I have been with multiple state farm companies and tersea is one of the best."

Wendy O'Rourke

June 18, 2019

5  out of  5 rating by Wendy O'Rourke
"Teresa Susong has been helpful day and night when I have had an insurance issue. She has gone above and beyond to make things right! She is a very pleasant agent!"

Allie O'Rourke

June 18, 2019

5  out of  5 rating by Allie O'Rourke
"Teresa has been an excellent insurance agent over the years for my family and myself. She goes above and beyond for her clients and is always available to help on a dime. I would highly recommend her to anyone looking for a high quality insurance experience!"

Kevin O'Rourke

June 18, 2019

5  out of  5 rating by Kevin O'Rourke
"I have been a client of Teresa Susong for more than 10 years. I have had an auto claim hitting a deer and two major homeowners claims due to storm damage to my roof and windows. Teresa and State Farm handled all my claims perfectly and professionally. Teresa is an incredibly hard worker, 100% devoted to her customers, and she gives back to our community on many boards and youth assistance programs. You will be very pleased to have her as your comprehensive insurance agent."

Ben Biddle

June 13, 2019

5  out of  5 rating by Ben Biddle
"Helpful staff that returns phone calls in a timely manner. It can be difficult to make it into the office (due to my work schedule) but they are often able to resolve any issues over the phone.."

troy schooler

September 13, 2018

5  out of  5 rating by troy schooler
"Terese and her staff are the best agents I’ve ever had... in this day and age with customer service being difficult to find they are always there looking out for you and your best interest. Troy Schooler"

Shaun Thompson

August 21, 2018

1  out of  5 rating by Shaun Thompson
"I moved out of my apartment over a year ago, and got a notice in the mail of my renters renewal. Apparently, me telling them I have moved purchased a house and no longer live there and need my address change was not confirmation enough to cancel my renters insurance as my fiance already has home owners insurance. Called to see about the last year being credit back (around $115) and they said no. They will only back date it 30 days. So, safe to say my fiance and I will be looking for a new insurance company after I publish this."

Josh Guffey

October 7, 2017

5  out of  5 rating by Josh Guffey
"Impeccable service, very helpful and very knowledgeable. Will stay with them as long as they are there."