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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Pat Beck

September 13, 2023

5  out of  5 rating by Pat Beck
"I have always received excellent service. Everyone helpful and polite. Highly recommend."

Andrew Warrick

September 12, 2023

5  out of  5 rating by Andrew Warrick
"Teresa and her staff make dealing with the ins and outs of insurance easy. I feel valued and heard each time I step into her office. Her staff is very friendly and helpful. I hope to maintain my business with them for years to come."

Hannah Sweazey

September 11, 2023

1  out of  5 rating by Hannah Sweazey
"Rude and not patient with customers."

Dan Bashor

August 22, 2023

5  out of  5 rating by Dan Bashor
"Awesome staff"

Linda Smith

June 7, 2023

5  out of  5 rating by Linda Smith
"Teresa Susong devoted attention to us as if we were her only case. She talked with us frequently as we were making our claim (it was small, less than $4,000 but she treated us like it was $40,000) following up on our adjuster and staying looped in on the process until it was all settled. Gave honest evaluation of our home claim which helped in our talking with the adjuster. Everything has been settled to our satisfaction."

Michele Glauber

June 5, 2023

5  out of  5 rating by Michele Glauber
"State Farm Adjuster, Terrance Johnson was very prompt, professional and extremely courteous! It was a pleasure to meet with him."

Jacob Bashor

April 17, 2023

5  out of  5 rating by Jacob Bashor
"Excellent service from staff!"

Timothy Van Atter

March 24, 2023

5  out of  5 rating by Timothy Van Atter
"Theresa is the absolute best there is. Honest, trustworthy, kind, and thorough. Her team is awesome as well!"

Jack Loophole

March 24, 2023

5  out of  5 rating by Jack Loophole
"Teresa has been my insurance agent for 20+ years. The service is excellent and I'd highly recommend Teresa!"

Todd Reece

March 16, 2023

5  out of  5 rating by Todd Reece
"Honest, helpful and courteous. Easy in and out."

Marki Warrick

March 9, 2023

5  out of  5 rating by Marki Warrick
"Teresa has been my insurance agent for thirty plus years now, ever since I moved to Lebanon. Time and time again, her office has served my family with outstanding professionalism and care. State Farm has been loyal to all of our needs, therefore; I will continue to be a loyal customer!"


March 8, 2023

5  out of  5 rating by Molly
"Amazing service. Friendly team."

Ashley Ball

December 10, 2022

5  out of  5 rating by Ashley Ball
"Teresa does a great job explaining policies and helping customers with their policies! I’ve been with this office for well over 10 years and I get great rates and offers with them. Thank you State Farm staff!"

Jim Engelman

May 2, 2022

5  out of  5 rating by Jim Engelman
"Teresa has been my business agent since 2013. We've never had a claim so I can't comment on that. What I can say is that she is responsive and a pleasure to do business. She has addressed all my questions in a timely and efficient manner. My biggest problem has been with State Farm of which she has no control. They have a new consumer portal which has lots of bugs"

Patrick Wilson Sr

February 18, 2021

5  out of  5 rating by Patrick Wilson Sr
"Great customer service and treated my wife and me in great respect."

Jodi Houghton

September 16, 2020

5  out of  5 rating by Jodi Houghton
"We have had our insurance through the Susong Agency for nearly 30 years. You don't stay with a company for that length of time if the service isn't of good quality. We have had no complaints over this length of time, and are happy to be well taken care of by such a great agency."

Kevin Moore

August 5, 2020

5  out of  5 rating by Kevin Moore
"I’ve known Teresa for 9 years and have all my vehicles my home insurance, my life insurance and my investments with her. Her office is always knowledgeable and polite."

David Wines

July 29, 2020

5  out of  5 rating by David Wines
"Resved my issue with Drive Safe and Save"

Jacquelyn Thomas

July 29, 2020

5  out of  5 rating by Jacquelyn Thomas
"Korey is awesome to work with. She is knowledgeable, responsive, and very professional! It was a pleasure working with her."

Jeremy Herring

July 29, 2020

5  out of  5 rating by Jeremy Herring
"I've relied on Teresa Susong's agency for more years than I can recall. Always helpful and willing to aid in navigating the ins and outs of the insurance maze!"

Steven Smith

July 28, 2020

5  out of  5 rating by Steven Smith
"I’d like to thank Teresa Susong, Sarah Smith and the staff for everything. I would highly recommend this office, because everyone there is knowledgeable and more than willing to help. We definitely continue to do business with this office."

Lita Wolf

July 27, 2020

1  out of  5 rating by Lita Wolf
"By far the worst and slowest customer service I’ve ever experience for State Farm. Oh I have to contact them for them to tell me what the hell is going on not the other way around like it should be."

Kevin Moore

June 25, 2019

5  out of  5 rating by Kevin Moore
"They are extremely professional with a very large interest in their customers. I have been with multiple state farm companies and tersea is one of the best."

Wendy O'Rourke

June 18, 2019

5  out of  5 rating by Wendy O'Rourke
"Teresa Susong has been helpful day and night when I have had an insurance issue. She has gone above and beyond to make things right! She is a very pleasant agent!"

Allie O'Rourke

June 18, 2019

5  out of  5 rating by Allie O'Rourke
"Teresa has been an excellent insurance agent over the years for my family and myself. She goes above and beyond for her clients and is always available to help on a dime. I would highly recommend her to anyone looking for a high quality insurance experience!"